This Payment Policy outlines the terms and conditions for all financial transactions with Exclusive Golf Carts (exclusivegolfcarts.co.za). Our policies adhere to the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).
Accepted Payment Methods
We offer various secure payment options to suit your needs:
- Electronic Funds Transfer (EFT): Direct bank transfers are our preferred method for high-value transactions. Please use your Order Number or Quote Number as the reference.
- Secure Online Payments: We use South African payment gateways like PayGate or Payfast to process Visa and Mastercard transactions securely.
- Trade-Ins: We accept trade-ins where the fair valuation of your existing cart is deducted from the purchase price of your upgrade.
Pricing and VAT
- Transparency: All prices listed on our website are exclusive of VAT unless otherwise stated.
- Quote Validity: Formal quotes provided by our sales team are typically valid for 7–14 days due to stock availability and exchange rate fluctuations.
- Delivery Fees: Shipping costs for nationwide delivery are calculated separately based on your location and the size of the cart.
Order Confirmation and Deposits
- Stock Items: Full payment is generally required before dispatch for standard stock items.
- Custom Orders: For custom-built or specially modified carts, a non-refundable deposit may be required to commence work.
- Booking Date: A 50% deposit is standard practice in the industry to secure specific units or delivery slots.
Cancellations and Refunds
Under the ECTA, online customers have specific cooling-off rights:
- 7-Day Cooling-Off: You may cancel an online purchase within seven (7) days of receipt without penalty, provided the item is unused and in its original condition.
- Refund Processing: Valid refunds will be processed within 30 days of the cancellation notice.
- Return Costs: The consumer is responsible for the direct cost of returning the golf cart unless the item is defective.
Security and Privacy
Your payment information is processed in accordance with the Protection of Personal Information Act (POPIA). We do not store sensitive credit card details on our own servers.
Contact Information
For any payment queries, please contact our billing department:
- Email: info@exclusivegolfcarts.co.za
- Phone: +27 053 110 0728 or +27 60 331 0430
- Physical Address: Mervin J Erlank Complex, Recreation Rd, Kimberley, 8301
Refund & Return Request Template
This can be used as a downloadable PDF or a contact form on your site.
To: The Billing Department, Exclusive Golf Carts
Date: [Insert Date]
Subject: Formal Request for Refund / Return
Customer Details:
- Name: ____________________
- Order/Invoice Number: ____________________
- Contact Number: ____________________
Reason for Request (Select one):
- 7-Day Cooling-Off Period (ECTA Compliance)
- Defective/Damaged Goods
- Incorrect Item Received
- Order Cancellation (Prior to Dispatch)
Banking Details for Refund (EFT):
- Bank Name: ____________________
- Account Holder: ____________________
- Account Number: ____________________
- Branch Code: ____________________
Declaration:
I understand that Exclusive Golf Carts may inspect the goods upon return and that I am responsible for return shipping costs unless the item is found to be defective.
Signature: ____________________