This Payment Policy explains how payments are handled by Exclusive Golf Carts (“we,” “us,” or “our”) for purchases of golf carts, parts, accessories, and services. By placing an order and making payment, you agree to the terms below.
Business Contact Details
Address: Mervin J Erlank Complex, Recreation Rd, Square Hill Park, Kimberley – NC
Email: info@exclusivegolfcarts.co.za
Phone: +27 053 110 0728
WhatsApp: +27 60 331 043
1) Accepted Payment Method
We accept Bank Transfer (EFT) only.
All payments must be made in South African Rand (ZAR) unless otherwise agreed in writing.
2) When We Provide Our Bank Details
For security and fraud prevention, we do not publish our banking details on the website.
We provide our bank transfer details only after:
- you place an order, and
- we receive your order by email and confirm the order details.
Once we have received your order, we will email you an invoice or order confirmation that includes our banking details and the amount due.
Important: Only use bank details contained in the official invoice/order confirmation email from our business email address. If you receive bank details from any other source and you are unsure, contact us before making payment.
3) Payment Reference (Required)
To ensure your payment is allocated correctly, please use:
- your Invoice Number (preferred), or
- the reference we provide on the invoice/order confirmation.
Payments with missing/incorrect references may delay processing and dispatch.
4) Proof of Payment (POP)
After making a transfer, please send your Proof of Payment (POP) to:
Email: info@exclusivegolfcarts.co.za
or
WhatsApp: +27 60 331 043
Please include your invoice number in your message.
5) Payment Confirmation and Order Processing
Orders are processed once:
- we receive your proof of payment and/or
- the payment is verified/reflects in our bank account (verification may be required for first-time customers or high-value orders), and
- your order specifications and delivery/collection details are confirmed.
Bank clearing times vary by bank and may be delayed over weekends and public holidays.
6) Deposits, Special Orders, and Custom Builds
Some orders may require:
- a deposit to secure stock, start a build, or book workshop time, and/or
- full payment before dispatch or collection.
Deposit amounts, milestones, and timeframes will be stated on your invoice/quotation.
7) Bank Charges and Short Payments
Any bank charges or transfer fees are for the customer’s account. Please ensure the full invoiced amount is received by us. If a short payment occurs, we may request settlement of the outstanding balance before dispatch or collection.
8) Cancellations and Refunds (Payments)
Cancellations, returns, and refunds are handled according to our Returns & Refunds Policy. Where a refund is approved:
- refunds are paid via bank transfer to the payer’s bank account (or another verified account by agreement), and
- we may request confirmation of banking details to prevent fraud.
Refund processing times may vary depending on verification and bank processing timelines.
9) Fraud Prevention and Verification
To protect customers and our business, we may request additional verification for certain orders, including:
- identification for collection,
- confirmation of payer details, and/or
- confirmation of delivery recipient details.
We reserve the right to hold or cancel an order if we suspect fraudulent activity or if verification requirements are not met.
10) Contact Us
For payment queries, invoices, or confirmation of banking details, contact:
Email: info@exclusivegolfcarts.co.za
Phone: +27 053 110 0728
WhatsApp: +27 60 331 043
Address: Mervin J Erlank Complex, Recreation Rd, Square Hill Park, Kimberley – NC
11) Updates to This Policy
We may update this Payment Policy from time to time. The version applicable to your order is the one in effect on the date you place your order.